![]() ![]() To do this, press the Windows Key + X and go to Device Manager > Universal Serial Bus Controllers > Properties. If you're transferring files via the Windows desktop client and are having USB device issues, you need to check that your USB drivers are updated and working correctly. When using a connector, make sure that it is wired to your new Galaxy device. ![]() If your phone disconnects frequently during wireless transfers, go to Settings > Connections > Wi-Fi to check whether your Wi-Fi connection is enabled.įor hardware issues, check whether your USB cable is properly connected to both of your devices. It is an easy-to-use tool that can transfer data between your PC and smartphone. If you have functionality and compatibility issues, you may need to use third-party apps such as Wondershare MobileTrans instead. Similarly, the tool works with Windows 7 or higher, and Mac OS X 10.9 or later. You may need to restart your PC or Mac before proceeding to the next step. Follow the steps to transfer data from an Android device to Samsung Galaxy On Samsung Galaxy, go to Settings, then to Accounts and Backup, and select Smart. Select Reinstall device driver, and then select Confirm. It only supports transfer for compatible smartphones running at least Android 4.3 or iOS 4.2.1 versions. On your PC or Mac, open Smart Switch, and select the three dots in the upper right corner to access additional functions. The Smart Switch tool is not fully compatible with all devices. While Smart Switch works well most of the time, you may occasionally have some problems with it. Samsung Smart Switch Version Device Initialization Update Window Will However, both mobile devices need to be running on Android OS 4.
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